The upskilling software for IT service providers
Upskill employees. Win new business.
To win new business in today’s highly competitive market, IT service providers must have employees with the right skills, certifications and capabilities to prove their competence. While leaders struggle to acquire new talent, successful IT teams are upskilling to meet demands and drive customer success. Our award-winning platform will keep you at the forefront of one the fastest growing industries.
Upskilling Software for IT Service Providers
Staying ahead of technological advancements is essential, especially for IT service providers. Technology evolves rapidly, making it necessary for companies to train employees on new ways of performing tasks. What was cutting-edge last year may be outdated today. To keep up, organizations increasingly turn to upskilling software and digital training programs to equip their teams with the skills needed to succeed.
What is Upskilling? Read the blog to learn more.
Upskilling is the practice of providing employees with opportunities for skill development and training, enabling them to grow in their roles and keep pace with industry changes. For IT service providers, upskilling offers two critical advantages:
- Enhancing Employee Skill Sets
Investing in upskilling helps employees build on their strengths and learn new skills. For example, young or less experienced team members with potential can be transformed into high-performing contributors, driving organizational success. - Closing the Skills Gap
Upskilling helps address skill shortages caused by retiring employees or the introduction of new technologies. By training employees to adapt to evolving needs, companies develop a more valuable and well-rounded workforce.
How IT Service Providers Can Use Upskilling Software
To maximize the benefits of upskilling, IT service providers need insight into the skills their employees currently possess and where gaps exist. Upskilling software helps streamline this process by assessing workforce capabilities and recommending tailored training opportunities.
Employees themselves can also take an active role in their development by engaging in upskilling activities such as:
- Digital courses: Online programs that focus on specific skills or technologies.
- Mentorship and shadowing: Learning from experienced colleagues.
- In-person training: Sessions led by experts or senior staff members.
A combination of digital tools, hands-on learning, and personalized mentoring often delivers the best results.
Steps to Start Upskilling
The first step in upskilling is assessing the skills employees already have. This serves as the foundation for creating targeted skills-based learning and development plans. Employees can then access various resources to close their skills gaps, such as online or in-person courses, workshops, and self-paced learning programs.
Success Stories in Upskilling
Example 1: Meghan’s Growth to Leadership
Meghan, a two-year employee at CBE Company, is interested in learning about new technology that aligns with her career goals. Her manager enrolls her in an upskilling program that she can complete at her own pace. Over the next few months, Meghan acquires the skills needed for a management role. Soon after, she is promoted and begins a successful career trajectory with CBE Company.
Example 2: Jeremy’s Transition to Tech
Jeremy, a reliable employee with no prior tech experience, expresses interest in the department. With the tech team short-staffed, his manager provides access to digital upskilling courses. After completing the program, Jeremy transitions to the tech department, thrives in his new role, and eventually becomes a mentor for junior employees.
Why Upskilling Software Matters for IT Service Providers
Upskilling software offers IT service providers a scalable, efficient way to grow their workforce. It provides insights into employee skills, identifies areas for improvement, and recommends targeted training. This repeatable, verified process ensures employees remain competitive and prepared for evolving demands, helping companies maintain their edge in a rapidly changing industry.
By investing in upskilling software and programs, IT service providers can create a workforce that is adaptable, engaged, and positioned for long-term success.
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Award-winning results
TalentGuard won Gold in the 2021 Brandon Hall Group Excellence Awards for Best Advance in Career Management or Planning Technology.
“Overall, TalentGuard’s comprehensive approach unlocks deep insights on employee capability and potential so employers can make better workforce decisions. The platform is a particularly good fit for organizations focused on developing specialized skills sets, such as technology companies.”
Claude Werder
Senior VP and Principal HCM Analyst, Brandon Hall Group
IT tested and proven
IT market leader, Version 1 won Gold in the 2021 Irish Institute of Training & Development Awards for Best Talent Development Initiative and were winners of the Excellence in Talent Development award at the 2019 Annual Technology Ireland Industry Awards.
“TalentGuard is the solution that enables our vision to become a reality.”
Alan Reilly
Learning & Development Manager, Version 1
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