Data Analyst
TalentGuard is looking for a motivated and analytical Data Analyst to support our Customer Success team. This role offers an exciting opportunity to gain hands-on experience in data analysis, customer engagement, and strategic decision-making. The intern will work closely with cross-functional teams to monitor customer health, assist with onboarding, and provide actionable insights that drive customer satisfaction and retention.
Key Projects/Responsibilities:
- Analyze customer data to identify usage patterns and trends.
- Support onboarding efforts and track customer milestones.
- Develop and maintain customer health metrics and dashboards.
- Assist with implementation reporting and monitoring project timelines.
- Collaborate with Product, Sales, and Support teams to share insights that improve customer experience.
What You’ll Gain:
- Practical experience in data analysis and customer success strategies.
- The opportunity to work in a cross-functional team environment.
- A deeper understanding of how data impacts customer satisfaction and business growth.
Qualifications:
- Experience: No prior corporate experience required, but experience in any customer-facing or analytical role is a plus (e.g., military, volunteer, or freelance work).
- Analytical Skills: Understanding of data analysis using tools like Excel, Google Sheets, SQL, or Tableau is highly valued.
- Customer Focus: A genuine passion for understanding customer needs and improving their experience through data insights.
- Communication Skills: Strong verbal and written communication skills, with a willingness to learn how to present data insights to non-technical stakeholders.
- Problem Solving: Ability to identify patterns, trends, and issues in data and contribute to finding solutions that help improve customer experiences.
- Project Management: Experience with managing tasks or projects (either personally or professionally) is a plus.
- Detail-Oriented: Ability to focus on the details and ensure the accuracy of data and reports.
- Collaboration: Comfort working as part of a team and collaborating with others across different functions.
Experience:
- Familiarity with customer analytics or reporting tools, especially in SaaS environments.
- Intermediate understanding of data processes and tools; prior experience is a must.
- Familiarity with project management tools (e.g., Microsoft Project, TaskRay) or willingness to learn.
- Strong verbal and written communication skills to engage prospects effectively.
Education:
- High School diploma or GED (required).
- Associate or Bachelor’s Degree in Business, Data Analytics, or a related field (preferred).
Base Pay and Stock Option Incentives
Send a resume to careers@talentguard.com
